Personal Data Processing and Cookie Policy

Last updated: November 13, 2026

1. Data controller

Hotel María Gloria
Address: Carrera 38 Nº 20-26, Camoa, Villavicencio
Email: info@hotelmariagloria.com
Phone: +57 311 590 2014

2. Legal framework

This policy complies with Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and related regulations on personal data protection (Habeas Data).

3. Data we collect

• Contact form: name, email, subject and message.
• Bookings: bookings are made through our official booking engine operated by SiteMinder. The hotel receives the guest data needed to manage the stay (name, contact details, ID, dates, number of guests and, when applicable, payment data, which is processed by SiteMinder and its payment providers).
• Stay: data required by law for hotel registration (including Migración Colombia reporting for foreign guests) and invoicing.
• WhatsApp and social media: the information you share when you write to us.
• Technical data: IP address, browser and security logs, used only to protect the website against abuse and fraud.

We do not request sensitive data through this website. Data of minors is only processed with the authorization of their legal representative and respecting their best interests.

4. Purposes

• Manage bookings, check-in, the stay and check-out.
• Answer requests, questions and complaints.
• Comply with legal obligations (hotel registration, migration reporting, invoicing and taxes).
• Send information related to your booking.
• Protect the security of the website and prevent fraud.
• Send promotions only if you authorize it; you can opt out at any time.

5. Third parties that process data on our behalf

We do not sell your data. We share it only with providers we need to operate, who act as data processors: SiteMinder (booking engine and payments), our web hosting provider, Meta (WhatsApp and Instagram) and Google (Google Maps). Some of them may store data outside Colombia, under adequate security safeguards. We also share data with authorities when required by law.

6. Your rights

As the data owner you have the right to: (a) know, update and correct your data; (b) request proof of the authorization you granted; (c) be informed about how your data is used; (d) file complaints with the Superintendence of Industry and Commerce (SIC); (e) revoke the authorization and/or request deletion of your data when there is no legal or contractual duty to keep it; and (f) access your data free of charge.

7. How to exercise your rights

Send your request to info@hotelmariagloria.com or to our address, including your full name, ID number, a description of the request and a contact address. The hotel administration handles these requests.

• Inquiries: answered within a maximum of 10 business days (extendable by 5 business days, with prior notice).
• Claims (correction, update, deletion or revocation): answered within a maximum of 15 business days (extendable by 8 business days, with prior notice).

8. Security and retention

We apply technical and administrative measures to protect your data: encrypted connection (HTTPS), restricted access to the administration panel, access logs and protection against automated abuse. Data is kept only as long as necessary for the stated purposes and legal obligations.

9. Cookies

Cookies are small files saved in your browser. This website uses:

We do not use advertising or analytics cookies. The SiteMinder booking engine (direct-book.com) shows its own cookie notice when you make a booking. You can change your choice at any time with “Cookie settings” at the bottom of the page, or delete cookies from your browser.

Cookie settings

10. Validity and changes

This policy is effective from its publication on November 13, 2026. Any substantial change will be published on this page.